24/7 Expert Support
24/7 Expert Support
UTS provides round-the-clock professional support to ensure seamless agricultural trading. Our multilingual team of agriculture experts and tech specialists are always available to resolve queries, optimize transactions, and maximize your business outcomes.
Our Support Advantages
Always Available
Real assistance 24 hours, 7 days, 365 days - including holidays and harvest seasons when you need it most.
Agricultural Experts
Get advice from professionals with 10+ years average field experience in commodities, logistics, and market trends.
Multi-Channel Support
Connect via phone, WhatsApp, live chat, or email - with guaranteed 15-minute response times for urgent issues.
24/7 Expert Support Plans
Single Day Support
- Access to Expert Team
- 24-Hour Response
- Guidance on Issues & Queries
Our support team handles everything from technical troubleshooting to complex trade negotiations. Whether you need help with platform features, quality disputes, payment issues, or market advice - we provide knowledgeable solutions tailored to agricultural commerce.
UTS redefines agricultural support services through our specialized 24/7 helpdesk combining technology expertise with deep farming knowledge. Each support agent undergoes 200+ hours of training on both platform operations and agricultural market dynamics. Our three-tier support structure ensures simple queries get instant resolution while complex issues are escalated to senior commodity specialists. The system automatically tracks your business patterns to provide proactive suggestions and alerts.
We offer specialized support packages including dedicated account managers for premium users, on-call agronomists, and market analyst consultations. Our dispute resolution team mediates quality disagreements and contract issues with 95% satisfaction rate. During critical harvest seasons, we deploy additional regional language specialists and extend response time guarantees. The support team can coordinate directly with our logistics partners and payment gateways to resolve operational bottlenecks.
For farmers, we provide crop-specific advice on optimal selling times and buyer matching. Traders get assistance with bulk procurement strategies and supplier verification. Our "Expert Connect" service offers scheduled consultations with agricultural economists, commodity traders, and post-harvest management specialists. All support interactions are logged and analyzed to continuously improve our services.
Trusted by 50,000+ agricultural professionals, UTS support handles 25,000+ monthly queries with consistent 98% satisfaction ratings. Our investment in training and technology ensures you get knowledgeable, efficient assistance whenever you need it - because in agriculture, timing is everything and problems can't wait for business hours.